Contact Us

General support

Email support@mazedna.com with any question about bidding, selling, or your account. We aim to respond within 24 hours.

To help us answer faster, include:

• The email address on your account
• The order number or listing link, if there is one
• A screenshot of the problem, if you can

Payment and wallet problems

For top-up, withdrawal, or any wallet issue, use the same address and put “Payment issue” in the subject line. These messages are prioritised for review.

Disputes about an order

If the problem is with a specific order — an item that did not arrive or arrived not as described — the right path is to open a dispute from the order page itself while the escrow is held. A dispute filed from the order page reaches the review team directly with the full order record attached. See Buyer Protection for details.

Blocked or flagged accounts

If you believe your account was flagged or restricted in error, email us and we will review the case within 24 hours. See the Fair-Play Policy for how strikes work.