Help

Getting started

Do I need an account to browse?
No. You can browse all active auctions without an account. You need an account to bid or list.

How do I create an account?
Download the Mazedna app or visit mazedna.com. Enter your email or sign in with Apple/Google. Verify your email. That's it — you can browse immediately. To bid or sell, complete your profile and add a payment method.

Is Mazedna available in Arabic?
Yes. Switch languages using the toggle in the navigation bar. Your preference is saved across sessions.

Buying

Are bids binding?
Yes. A bid is a commitment to purchase at that price. Place a bid only if you are prepared to pay.

What is a proxy bid?
A proxy bid is a maximum you set in advance. Mazedna bids on your behalf — in the smallest increment needed to keep you in the lead — up to that maximum. Your maximum is never shown to other bidders.

What happens if I'm outbid?
You receive an immediate notification. You can raise your bid at any time before the auction closes.

Does a last-second bid extend the auction?
No. An auction ends at exactly its published end time, and any bid arriving after that is rejected. Set your maximum with proxy bidding ahead of time — it bids for you, so you do not have to be present at the close.

How do I pay after winning?
There is no separate payment step for auction wins: your bid amount plus the buyer fee is held from your wallet the moment you bid, and it converts to escrow automatically when the auction closes. Accepted offers and runner-up offers are different — you have 3 days to settle from your wallet before the win is forfeited.

What currencies are accepted?
USD and LBP. Prices are displayed in the currency set by the seller. Currency is always clearly labeled.

Is my payment protected?
Yes. All payments are held in escrow until you confirm receipt of the item in the condition described. See Buyer Protection for the full details.

Selling

How do I list an item?
Complete seller verification first (identity and bank details — takes one business day). Then submit your lot through the app or website. Our team reviews every submission, usually within 24 hours.

What can I sell?
Most physical goods in good faith. See Prohibited Items for what's not allowed. If you're unsure about a specific item, email us before listing.

Do I pay to list?
No. Listing is free. Commission is deducted only when a sale completes. See Fees.

What if my item doesn't sell?
You owe nothing. You can relist at any time.

When do I get paid?
After the buyer confirms receipt, or automatically once 7 days pass from payment with no dispute — the funds then release straight into your Mazedna wallet. See Payouts.

Disputes

What if the item I received is not as described?
Do not confirm receipt. Open a dispute from the order page while the escrow is still held — before you confirm receipt and before 7 days pass from payment. We will review the listing, condition report, and your evidence, and contact the seller. Most disputes resolve within 48 hours.

What if my item never arrives?
If five business days have passed beyond the seller's stated shipping window, open a dispute. We will review tracking and contact the seller. If the item is confirmed lost, you receive a full refund.

Can I dispute after confirming receipt?
No. Confirming receipt closes the escrow window. Inspect your item before you confirm.

Account

How do I change my email or password?
In your account settings under Profile.

How do I delete my account?
In Account Settings — scroll to the “Delete account” section. Deletion is permanent and removes your data in accordance with our Privacy Policy. Your wallet must be empty and open orders resolved before deletion completes.

How do I get a copy of my data?
Email support@mazedna.com from the address on your account and we’ll prepare a copy of your data for you.

Contact

We are a small team. We read everything sent to support@mazedna.com.

For urgent matters — a dispute, a payment issue, a security concern — mark your subject line URGENT and we will prioritize it.